In such a fast paced and everchanging business environment it can be easy to miss a key new trend or an important shift in market dynamics. At upsource we pay close attention to consumer and business behaviour and our team of experienced professionals regularly contribute to industry discourse.
In such a fast paced and everchanging business environment it can be easy to miss a key new trend or an important shift in market dynamics. At upsource we pay close attention to consumer and business behaviour and our team of experienced professionals regularly contribute to industry discourse.
Fostering conversation to spark innovation.
Call centers play a crucial role in maintaining customer satisfaction and loyalty for many companies. However, even the best call centers can sometimes fall short when it comes to providing an optimal customer experience. In this blog post, we will explore five ways to improve the customer experience in call centers. Empower agents with the right tools Provide agents with the right tools and resources to handle customer calls effectively. ...
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Call centers are the front line of customer service for many companies, and they play a crucial role in maintaining customer satisfaction and loyalty. However, even the best call centers will occasionally receive complaints from customers. When this happens, it’s important to have a plan in place for handling these complaints in a way that not only resolves the issue but also leaves the customer feeling heard and valued. ...
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Artificial intelligence (AI) has been revolutionizing the way businesses operate, and call centers are no exception. AI-powered technologies are being used to improve customer experience, increase efficiency, and reduce costs. In this blog post, we will explore the role of AI in call centers and how it can be used to enhance the customer experience. ...
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Discover the latest research and findings to help push your business to the next level.
Setting the Bar High for Customer Experience
Market Leadership Award 2022
How the Digital Era is impacting Customer Experience?
ccc receives Best Practices Award 2022 for Market Leadership
The Future of Contact Centers
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Find out how upsource is making the headlines across Saudi Arabia and the wider region with our latest announcements, press releases and more
April 3, 2023
solutions completed its acquisition of 100% of ccc, the Kingdom’s leading business process outsourcing company, with an enterprise value of SAR ...
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May 23, 2021
We leveraged Avaya technology to successfully shift thousands of contact center agents to remote environments while still handling over 200,000 intera ...
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January 15, 2021
Ministry of Human Resources and Social Development, in the presence of the Assistant Deputy Minister Mr. ...
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